Feedback from Clients

We have received some great feedback from a few clients that have recently traveled with us.  It’s often something that is quite hard to get as clients are so busy catching up with life once they return from their vacations that they don’t have a chance to send through their thoughts.  So, when we do get feedback it is great to share it (with their permission of course!).
These clients have traveled to / are traveling too Tanzania, Zambia and South Africa!

Liesl/Jeffrey – just returned from our holiday
Just to let you know with the exception of Intercon Lusaka (which you were able to quickly resolve) everything went extremely smoothly and we had a great experience. The organisation was first class with people to meet us at every stage and help us with things like customs clearance etc.

The highlight was undoubtedly Puku Ridge, and we could not recommend that highly enough.  The low point was the food at Royal Livingstone(Client preferred to remain anonymous)

Liesl/Jeff – With tremendous thanks
We have been back stateside for a while now.  We’ve been thinking about how we can adequately thank you for the honeymoon and adventure of a lifetime.  All we can say is it is clear to us that while planning our trip with you we were working with the best of the best.  Our trip was flawlessly executed on the ground in South Africa – it was like a choreographed show.  Every transfer, excursion, and venue that you selected for us fit exactly what we were looking for.
After a superlative visit to Swaziland, we arrived in Cape Town and rented our car.  We stayed at the Westin which we would highly recommend to anyone looking for a central, immaculate, modern, and service oriented hotel.  Some of the best breakfasts I have had anywhere were at that hotel (the plated ones in the upstairs club).  We were upgraded to a suite and we looked right to Table Mountain.  It was just beautiful.  The next day we had our Cape tour.  We loved our tourguide and by the end of the day we were wanting to do more with Ilios Tours.  What was a huge surprise for us was that fall is low season for South Africa, especially considering our perfect weather.  As a result, our tour had just one other person.  The four of us had a great – low key – tour of the Cape.  We all gelled perfectly together and we were grateful we had selected that tour for our first full day of Cape Town.  The following day we had a helicopter tour which we also very much enjoyed.  In particular, the driver who picked us up from the hotel offered to drive us anywhere in Cape Town after the tour so we could continue on with our sightseeing.  It was a very welcome touch.  Other highlights in Cape Town included dinner at La Colombe, which was unforgettable!  So was lunch at the 12 Apostles hotel and dinner and drinks at Parangas overlooking the water on Camps Bay.

Then we headed to Grootbos, which ended up being the biggest and most pleasant surprise of the trip.  The two hour drive is very doable (and was indeed two hours door to door and even less from/to the airport).  We LOVED Grootbos.  It can only be adequately described as a luxury wildlife wonderland.  We really did not know what to expect, except that it had your highest recommendation.  When we arrived we had the kindest, warmest welcome full of hot towels, welcome drinks, questions about what food allergies we had and what we liked to eat, and visits from various staff who explained to us what Grootbos was all about.  They presented us with a “menu” of choices of things to do and then showed us our HOUSE!  We walked through the milkwood forest (so beautiful and enchanting) to our abode which was huge, luxurious, and with a breathtaking view.

We took the transfer from Cape Town to Nelspruit (fabulous suggestion) and arrived at paradise, I mean Londolozi.  It felt like luxurious adult summer camp.  Our room #5 looked right out onto the wilderness and we often had elephants and GIANT lizards walk by (not to mention the monkeys of course).  Lisa, our Camp Director, for our stay arranged some wonderful surprises, such as dinner in our room and lunch up on a lookout in the middle of nowhere – the latter having been cancelled because of six lions near the lookout.  The game viewing was near spectacular – we definitely had some slow drives but it just meant more time to explore the trees and the birds.  We had two rare sightings – a porcupine and an otter.  Our guide, Sandros who is native to the area near Londolozi and who was a tracker and a guide for 25+ years was shocked – he hadn’t seen either of those in years. Our transfer back to civilization was like clockwork.
We’re sure this email could have been shorter – but you get the idea – we had a fabulous, spectacular, eye opening, luxurious adventure.  We sincerely could not have done it without you!!
Many many thanks and until the next trip . . .Alex and Oliver

Hi Ilze –
I just wanted to say thank you for the service you have provided, it has been excellent. I really appreciated your patience and taking my suggestions on board.

I have already recommended your company to one of my colleagues looking to book a safari in Tanzania, hopefully he will get in touch.
Kevin (who is still to travel but pleased with the service)

Leave a Reply

Current day month ye@r *