We have stressed this before but it is super when we get feedback from our clients. It really helps us to know that the trips we put together have been properly tailored to their best interests. Have a read below for some feedback on our services and also some great feedback on particular camps too. [...]
Tag : giraffe

We love our client feedback!
By africansafarisblogadmin on July 7, 2011 in Africa, African Safaris, big 5 safari, classic safari, Client Testimonials, Kenya, private safari, Tanzania
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Feedback
Every aspect of our trip was spot on - no delays, missed connections, late flights or missing transfer drivers. We came home with thousands of pictures and many incredible memories. Thanks to your expert consultation, we had the trip of a lifetime and have been smitten by the people and places we've experienced. Thank you for being so attentive and responsive to our questions. I have already provided your contact info to several colleagues who are interested in planning a trip to Africa. We hope to plan another adventure to Africa - perhaps Namibia next time and will be sure to call you!
The McClays
Hello Sarah, I am back from Tanzania, and wanted to thank you for your help in preparing an amazing trip! I took over 3000 pictures, which I am now beginning to sort through, and saw as many other amazing things. I wanted to provide you some comments on the lodges, camps, and tour operator. Kitela Lodge was one of the most beautiful places I have ever seen, let alone stayed. Besides the spectacular scenery and gorgeous grounds, the amenities provided, including internet, pool, hot water, and satellite TV (for all of us interested in the Africa Cup final) made Kitela feel like a hotel any where else in the world. The staff were also wonderfully friendly and the food was delicious. The coffee, grown right on their grounds, was likely the best I have ever tasted. I would have sacrificed my entire trip to Zanzibar to have stayed at Kitela Lodge for a few more nights. I noticed that they were a bit under-booked, and would encourage you to send as many clients as possible. Ang'ata Camps provided the perfect mix of the bush experience with hotel-like amenities: hot water for showers, clean and comfortable beds, and great food. My guide, who was not a man to be surprised, was even impressed. The staff were also great...I could not walk anywhere without receiving a friendly greeting, offer for food or drink, and question as to how I enjoyed my game drive or sleep. Matambwe Beach Village forces people to relax by providing none of the amenities that could distract from the beach. I especially liked that the use of footwear and the single guest computer were generally discouraged in the gentlest of ways. Finally to Wild Frontiers and Onesmo Sanka, my guide, to whom I owe the biggest of thanks for my trip. The vehicle was sound, the trip well-planned, and they offer what I believe is most important in a game drive: unlimited kilometers per day. I would highly encourage you to request Onesmo for your future clients. First, he drove slow and careful, which I believe is unique! He grew up in the bush and would see things that other guides did not, for instance a pride of 6 lions laying in the grass just 200 meters from the road that four vehicles in front of us had just sped past. Onesmo not only knew the ecology of the animals, but their habits, which provided many instances where my vehicle was placed specifically in front of where something amazing was about to happen. For instance, we did not park in front of the tree in which a leopard and her two cubs had been seen before a rainfall, but in front of a nearby snag, for Onesmo knew that leopards do not like rain, had gone to hide in the grass, and would likely come up on the snag when the rain had stopped. I had front-row seats to two leopard cubs playing on the snag while their mother cleaned herself in the background. I noticed that many of the guides of oncoming vehicles, upon seeing Onesmo at the wheen of our vehicle, would flag him down for advice. Onesmo was also extremely attentive to my habits: by the second day, he would automatically stop the vehicle when I went for my camera, and then start again when he heard the lens cap snap back on. He also started to avoid the crowds, choosing instead to quiet back roads where we may see a bit less but were alone when we saw it. I could go on for hours, but instead will just again recommend Onesmo for your future clients, with one warning: he is a quiet person and may come off as uninterested at first. However, once the ice is broken, I found him to be truly passionate about the animals, their survival and life history, and how everything in the bush fits together. Again, by the second day, I knew not to worry about a single thing: I simply put my trust as to the perfect parking place, vantage point for photos, route, and time into Onesmo's hands, and he delivered perfectly each time. So there is my gushing post-safari email which I'm sure you receive from every client! I want to thank you again for everything, and please let me know if there is anything else I can provide in terms of feedback for you or any of the above. Ben
Dear Jeff and Camille – So nice to get your holiday greeting and bad me for not ever writing “officially” to thank you both for the most amazing experience of my life – Simbambili and my safari experience. Your nose and ears must have been itching dozens upon dozens of times as I’ve recounted my adventure to friends and family and colleagues – and most recently, in our holiday letter. It still seems a bit like a dream…Funny, people have said things like, “Wow, now you can check that off your bucket list.” And I always reply, “Check it off?! Now I just want to go on safari again and again!” My time at Simbambili was life changing and life enhancing and there’s something about Africa that seems to have gotten under my skin. Guess that happens doesn’t it? Endless thanks to you both for helping to make my childhood dream come true! You guys rock! Happy holidays and all good things to you in the New Year ahead! Warmly, Melissa
Good morning, Yes, we are back and had a wonderful vacation! I'll give you our honest feedback. We just loved Kirkman's Kamp. In truth we actually saw more animals just driving in our rental car through Kruger National Park ourselves, but the experience of the drive was awesome. For example, we saw a leopard eating it's impala kill and had the ability to sit under it in our land rover for about 45 minutes while a hyena was nearby. This is something we wouldn't have seen on our own car drive. The staff there gave us first class treatment - with greeting us as we arrived and giving us fresh moist towels to clean up with. For the game drive, we loved the touch of having hot water bottles and blankets to keep us warm! They wound up giving us two game drives (we thought there was just one evening one and a walk). The food there was excellent and the room/accommodations superb. Everyone needs an escort to their room as animals can be everywhere. In fact, they said the night before a lion chased an impala through their camp! Too bad we couldn't have afforded another night because we might have been able to spot the only animal of the big five we never got to see, the lion. Riley's Rock was unique. My sister was disappointed with it initially feeling it was too 'rustic', but the rest of us really loved the look and 'feel' of it. She wound up coming around to really loving it - who wouldn't with all the dinners under the stars around a fire? We were blessed with having our first dinner with Ted Riley himself. Apparently he had guests that were in for some important conservation business and it allowed for some very serious and interesting dinner conversation with all of us...a great and memorable experience. Interestingly, they asked about how we booked their hotel and we told them about you (and they were quite grateful). How had you heard about them? We also loved the Swaziland excursions we took through Swazi-Travel. Kosi-Forest Lodge though beautiful, was probably our least favorite. The place was truly lovely yet simplistic. We loved the look of the tiki torches around so we can find our room at night. It would be a much better place to stay in the spring or summer as it was too cold to go snorkeling. It was also more geared for honeymoon couples. The food was tasty and it's presentation very nice. Thula Thula was nice, though disappointing for game viewing. If I had it to do over again, I would have stayed one day there (just because my wife read the book), and two days at a big game reserve hotel. They don't have the big 5 there - and really the main thing to see is their signature elephants, which are breathtaking. The tracker and driver were magnificent, but they excelled more on the bush walks. We only got to see elephants and rhino there...they have no lions and in 3 game drives we never saw buffalo or leopard either. In fact they hadn't seen a leopard since last December. The tented accommodations were nicer, in our opinion, then Kosi-Forest Lodge. They were bigger. Both had family tents, which might have been preferred for us - if less expensive. The meals were good and we especially liked that there was a game meat option each day. We wound up downloading the South Africa map for our GPS and we are glad we did. While it wasn't perfect, it did fill in missing spots when using the directions provided. The GPS did wind up giving us totally wrong directions to Thula Thula though. Looking back, it would have been better doing the trip in reverse...as it is hard to top seeing so many animals (Kruger and Kirkman's Kamp). Again, thank you so much for organizing the trip for us - it was really a once in a lifetime experience and our whole family has memories that won't be forgotten! P.S. - your telephone call to us at Kosi Bay was a wonderful touch and much appreciated. The Toro family
Unfortunately we are back. I could have stayed forever. I could easily live in South Africa. Loved every part of it. It was the perfect balance. Of course the safari was the crown jewel, followed by an instructive and inspiring day in Jo'burg and at the Apartheid Museum. Now I'm furiously trying to track down my habit -roiboos tea. Took over 1500 photos!!!! I could not imagine a more beautiful property than the Lions' Sands, and the safari experience was the best ever! And yes, our dinner with Liesl was delightful. We were brimful of enthusiasm then, and we had yet to go to the winelands, and safari and Jo'burg. Wish you could have joined us. But you can't be envious. You get to go there all the time. I'm the one who's envious. Will give you a call this week to gush some more. In the meantime thank you both for three weeks that went far too quickly and memories that will stay forever. Best, Gabriella









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